How We Handle Your Information.

STONEVEIL ("we", "us", "our") builds premium websites, AI automation, and intelligent business systems for small and medium-sized businesses. This policy describes how we handle personal information you share through our website, free business audit form, scheduling tools, and AI assistant.

By submitting information or using our services, you agree to the practices described here. If you don't agree, please don't submit your information — and let us know so we can discuss it directly.

When you request a free business audit or book a discovery call, we may collect:

• Full name and business name
• Email address and phone number
• Business website or Google Business Profile link
• Industry and services you're interested in
• Your biggest business challenge, as you describe it
• Appointment date and time you select
• Messages you send through our AI assistant or live chat

We also collect limited technical data automatically, such as browser type, pages visited, and approximate region, for security and analytics purposes.

We use your information to:

• Respond to your audit request and prepare for your discovery call
• Create or update a contact record in our CRM
• Track where our leads come from (lead source tracking)
• Send appointment confirmations and reminders
• Send follow-up communications about your project — only with your consent
• Improve our services, website, and AI assistant over time

We never sell your personal information. We share it only with the tools that power our work — such as our CRM, scheduling, and messaging providers — and only as needed to deliver the service you requested.

Marketing messages by SMS or email are strictly optional. We do not send marketing communications unless you explicitly opt in, and opting in is never required to request an audit or book a call.

You can withdraw your consent at any time by replying STOP to any SMS, clicking unsubscribe in any email, or emailing us at the address below.

We retain your information for as long as needed to respond to your request and for the length of any business relationship that follows. After that, we keep records only where required for legal, accounting, or tax purposes, then delete or anonymize them.

You have the right to:

• Access the personal information we hold about you
• Correct anything that's inaccurate or out of date
• Ask us to delete your information, subject to legal exceptions
• Opt out of marketing messages at any time
• Withdraw consent for processing where applicable

To exercise any of these rights, email us at the address below. We respond to verified requests within a reasonable timeframe.

Our AI assistant is designed to explain our services, answer common questions, and help you book a consultation. Any information you share through it may be reviewed by a person to follow up on your request. Please don't share sensitive details like passwords, payment card numbers, or anything you wouldn't send in a business email.

Our services are intended for businesses and adults. We do not knowingly collect information from anyone under 16. If you believe we've collected information from a minor in error, contact us and we'll delete it.

We may update this policy as our services evolve. When we do, we'll revise the date above and, for material changes, notify you through our website or by email. Continued use after a change means you accept the updated policy.

Questions about this policy or your information? Reach out anytime:

hello@stoneveil.com